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What is CRM?
Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, On-Premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.
Sales
Zero in. Win faster. Sell more.
Your customers know more than ever before — making buying decisions before you can even engage. Your sales team must adapt to the new customer journey — building deeper relationships with customers and personalising every interaction. With Microsoft Dynamics CRM, we help you reimagine sales around this new customer journey.
And more:
- Mobile sales
- Manage accounts and opportunities
- Social selling
- Team selling
- Sales analytics
- Full information on client
- Single client database
- Client relations history database
- Employee qualification and classification problems are solved based through business processes and dialogues
Some overview videos:
Some Customer stories:
Service
Earn loyalty. Empower agents. Drive resolution.
Social and mobile have transformed customers' service expectations. Customers expect quality, personalised service — on their terms — across the web, social, mobile, and phone. With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalised service — at any time and via any channel.
And more:
- Multichannel service
- Unified Service Desk
- Enterprise case management
- Knowledge base
- Manage Customer service (SLA)
- Processing all customer requests anywhere and on any device
- Time management
- Integration with Outlook, Skype&Lync
- Control over resources
Some overview videos:
Some Customer stories:
Marketing
Engage customers. Build pipeline. Demonstrate impact.
Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways across new channels to deliver amazing experiences, while tracking the results of their marketing investments. With Microsoft Dynamics Marketing, we help you unleash your marketing potential. You can easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life—engage customers.
And more:
- Campaign management
- Lead management and scoring
- Marketing resource management
- Social marketing
- Marketing analytics
- Easy to create email templates using Microsoft Word
- Easy to create mailings for customers
Some overview videos:
Some Customer stories: